FOPaid upgrade not charged▮▮
Reservation R-48213
€1353 days
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The revenue that never reached the folio.
Hoteleak reads your PMS and shows each euro it finds, with the evidence.
Your hotel runs on 5 to 8 systems.
PMS, POS, channel manager, payments, maintenance, accounting. Each one keeps its own books.
None of them reads the others.
The desk moves a guest to a suite. Nothing tells the folio.
Money slips between them every night.
A paid upgrade nobody charged. A no-show fee nobody posted. Forty euros at a time, most nights.
Nobody has time to read every folio.
Your controller samples at month end. The rest closes as it stands.
Hoteleak reads every one, transaction by transaction.
Every reservation, posting and maintenance ticket, each transaction as it is written, over a read-only line.
It shows you only what it can prove.
Each finding carries the reservation, the posting, the rate code and the timestamps. If the data cannot prove it, you never see it.
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The number
Here is what it adds up to.
EUR 75 per available room per month is what Hoteleak finds today, on average. Put your rooms in.
Found and proven, per month
€15,000
Per year
€180,000
Your number will differ. On the demo we walk through what drives it.
Based on €75 per available room per month, measured at the hotels we run in today.
The finding
Here is one.
A guest agreed to pay for a junior suite at check-in. The guest was moved to the suite but the folio stayed on the standard rate. Three nights of supplement, with the note and the postings that show it.
Demo data. No real hotel, guest or reservation.
What we catch
Ten of the things we catch.
- 01Paid upgrades never charged
- 02No-show and late cancellation fees never posted
- 03Allowances and rebates without a manager's sign-off
- 04Rates keyed under the floor
- 05Guest-requested room moves left on the old rate
- 06Outlet checks that never reached the folio
- 07Rebates with no original charge
- 08Package add-ons never posted
- 09Maintenance jobs faked or never reported
- 10Adjustments and reductions with no reason behind them
These are the ten a GM asks about first. The engines cover more, and every time a hotel shows us a new way money goes missing, we add one.
Who built it
Built by people who ran hotels.
We wrote software because the report we needed did not exist.